Shipping Policies
Processing Time
• All orders are freshly baked and processed within 1-3 business days after payment confirmation.
• During peak seasons or special launches, processing time may be slightly longer.
Shipping Rates & Delivery Time
We currently ship across India using reliable courier partners. Shipping rates are calculated at checkout based on your location (Pin code).
Estimated delivery time:
• Delhi NCR: 2-4 business days
• Metro Cities: 3-6 business days
• Rest of India: 5-10 business days
(Delivery times may vary depending on location, courier service delays, or unforeseen circumstances.)
Order Tracking
• Once your order is shipped, you will receive a tracking link via email or WhatsApp.
• Please allow up to 24 hours for tracking updates to reflect.
Shipping Conditions
• Please ensure the correct shipping address and contact details are provided at checkout. We are not responsible for delays or non-delivery due to incorrect details.
• If the package is returned due to an incorrect address or failed delivery attempts, reshipping charges will apply.
Damaged or Lost Packages
• We take great care in packaging our cookies to ensure they arrive in perfect condition. However, if your order arrives damaged, please contact us within 24 hours of delivery with photos of the package and cookies.
• If a package is lost in transit, we will coordinate with the courier service, but we are not liable for lost shipments once marked as ‘Delivered.’
Returns & Refunds
Due to the perishable nature of our cookies, we do not accept returns. If you receive a damaged or incorrect order, please contact us at info@thencookies.in or contact us at +91-9084727768 via WhatsApp within 24 hours of delivery, and we will find a suitable resolution.
Contact Us
For any shipping-related queries, feel free to reach out at info@thencookies.in